Plan Members Can Now Access RealTimeChoices on the Diversified Member Portal!

As part of the continued enhancements to our member portal, we have added a section completely dedicated to RealTimeChoices! Now when members login to their Diversified account, they will see a RealTimeChoices tab that contains important program materials, contact information and a link to compare providers. We think this is a much more efficient way for members to access this program.

In order for your health plan to get all of the benefits of this program, it is important that you help promote it to your employees!

If you have any questions or would like to schedule employee meetings to promote the program, please contact your Diversified Sales Representative at (888) 322-2524 or email us today!



Introducing the Diversified Group ‘My Flex’ App!

Account Access As Mobile As You Are!

diversified-group-myflexappHave the account information you need, right when you need it most! Our new My Flex mobile app makes it easy to manage your flex spending account on the go. Our secure mobile app offers the following features:

  • Free smart phone app available for any Apple or Android smartphone or tablet
  • Gain instant access by entering your username and password from WealthCare portal. If you don’t have a username and password via the WealthCare portal, you can register via the app.
  • View account balances and transaction history
  • Attach receipts by taking a photo
  • If your plan offers a Transportation and Parking benefit, you can access those accounts via the app
  • Add or edit text message alerts
  • Contact Diversified for assistance

Download Our My Flex App Today!

Download the Diversified Group ‘My Flex’ App from the Apple App Store or Android Marketplace today!

Contact our Flex Department with questions at (888) 322-2524 x391.


Partners Rx is Now Magellan Rx

As you may be aware, Magellan Rx purchased Partners Rx last year. You will start to see the changes of this merger beginning in January 2015. These changes include: a new logo, a new customer service phone line and new processing information for the pharmacist.

Upon your group’s 2015 renewal, new ID cards will be issued to members with these updates. It is important to know that your Prescription Benefit Manager has NOT changed, and that the current ID card with Partners Rx information will remain active throughout all of 2015. However, once the new Magellan ID cards are issued, members should destroy any old cards and be sure to present their new ID card to their pharmacist.

The Partners Rx member website will start redirecting members to Magellan Rx website January 1, 2015. Members will need to re-register and create a new login and password for the Magellan Rx website.

Remember: Your current ID cards with Partners Rx logo and processing information will continue to work until the end of 2015.

Questions? Contact your Account Executive today at (888) 322-2524.


Important Information Regarding Email Encryption

Microsoft Encrypted Email Account Set-Up Guide

Microsoft recently made some enhancements to the secure email system we use to send and receive encrypted emails. If you haven’t already, the next time you receive an encrypted email from Diversified Group, it may ask you to create an account again before you can view any secure emails.


We’ve created a step-by-step guide to assist you with the process.

Please click here to view this guide.

Thank you,

Diversified Group

DG Announcement – Enhanced ID Card Delivery to Participants!

You asked and we your mailbox!

As part of our continued effort to streamline processes and get ID cards out FASTER – we will start mailing cards directly to employee’s homes beginning March 17, 2014.

id-cardThis change will allow us to issue cards on a daily basis – getting them to members faster and reducing the amount of work for you!

It’s important that you let employees requesting ID cards know to for envelopes from Diversified Administration Corporation.  ID cards arrive in a 6 X 9 1/2 window envelope, addressed to the employee with our logo appearing in the top left corner.

Please feel free to contact your Account Executive with any questions at (888) 322-2524.

DG Announcement – New Claims Mailing Address

Announcement: New Claims Address

announcementWe are excited to announce that we recently changed mail services vendors.  We have partnered with BancTec, a leader in business process outsourcing (BPO).  They offer improved technology, multiple service locations and the ability to enhance our business continuity capabilities.

Diversified Administration Corporation
P.O. Box 225829
Dallas, TX 75222-5829  

We have a forwarding process in place for the next 12-months and have started issuing ID cards with the new claims address (for new hires, replacement cards, etc.). We will also be re-issuing member ID cards to your employees upon your normal renewal.

Please feel free to contact your Account Executive with any questions at (888) 322-2524.